This Refund Policy describes when and how Postpane ("we," "our," or "us") issues refunds for paid subscriptions and purchases made through our platform. Payments are processed by Lemon Squeezy, our authorized reseller and merchant of record.
Subscriptions
Postpane offers subscription plans billed on a monthly or annual basis. Because you have immediate access to all plan features upon payment, subscriptions are generally non-refundable once a billing cycle has begun. You may cancel your subscription at any time from your account settings; cancellation takes effect at the end of the current billing period, and you will not be charged again after that date.
Exceptions — when we do issue refunds
We will issue a full refund in the following circumstances:
- Duplicate charges: if you were billed more than once for the same subscription period due to a technical error, we will refund the duplicate amount.
- Service unavailability: if Postpane experiences a verified outage lasting more than 72 consecutive hours during a paid billing period, you may request a pro-rated credit or refund for that period.
- Unauthorized charges: if you believe a charge was made without your authorization, contact us immediately so we can investigate and, where confirmed, process a refund.
- Mandatory statutory rights: where consumer protection law in your jurisdiction grants a right of withdrawal or a statutory refund right (for example, the EU/UK 14-day cooling-off period for digital services where the service has not yet been used), we will honour that right upon request.
Annual plans
If you purchase an annual plan and request a refund within 14 days of the initial charge — and you have not used the Services during that period — we will issue a full refund. After 14 days, annual plans are non-refundable for the remainder of the term. You may still cancel to prevent auto-renewal at the next billing date.
How to request a refund
To request a refund, email us at hello@postpane.com with the subject line "Refund Request." Please include:
- The email address associated with your Postpane account;
- The date and amount of the charge;
- A brief description of the reason for your request.
We aim to respond within 3 business days. Approved refunds are returned to your original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.
Chargebacks
We ask that you contact us before initiating a chargeback with your bank. In most cases we can resolve disputes faster than the chargeback process allows, and an unjustified chargeback may result in your account being suspended.
Changes to this policy
We may update this Refund Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes will be communicated through the Services or by email where appropriate.
Contact
Questions about refunds: hello@postpane.com.
Related: Terms of Service · Privacy Policy